UPDATED VISITOR GUIDELINES
Updated June 9, 2021
We recognize the value of loved ones visiting patients and are working to ensure visitation while maintaining safety precautions. All visitors must adhere to social distancing, masking, and temperature screening and signs/symptoms for COVID-19 prior to entry.
Visitation is permitted by appointment from 8 a.m.-8 p.m. Visitation outside of these hours will be approved on a case-by-case basis by our social work and patient ambassador staff (see contact info below).
Additional guidelines are as follows:
- No visitor with COVID-19 symptoms may enter
- A visitor with a history of COVID-19 may be permitted to visit if:
- 10 days after diagnosis if the visitor did not require hospitalization
- 20 days after diagnosis if the visitor did require hospitalization
- Up to two visitors 16 years of age and above from the same household are permitted during regular hospital operation hours 8 a.m. – 8 p.m. (no children allowed in ICU)
- If visitors are not from the same household then only one will be allowed per day
- Visitors are only allowed in the single occupancy room
- All communication with hospital staff should be done by phone from outside the hospital
- Based on the clinical team’s judgment, visitation may be allowed in end-of-life situations for any patient
- By appointment only coordinated through the social worker at (310) 836-7000
- Visitors to provide proof of vaccine if available and a copy be filed to visitor log corresponding to the resident they are visiting
- Visitors are recommended to have proof of negative antigen or PCR test within 48 hours but is not required for red, orange, and yellow tiers
- Visitor upon arrival would need to check in with security on the front lobby and be directed to a subacute licensed staff or the designated infection control nurse before entering the unit
- Visitors will come in and wash their hands by the restroom, next to social workers office
- Visitors are to be trained by license staff or infection control nurse on hand hygiene, PPE use, COVID screening, and designated visitor safety area inside the rooms
- After visitor training, have visitor sign attestation letter, temperature log, and visitor sign-in sheet
- Minimum of 1 hour per visitor
- Six-feet social distancing and mask wearing to be maintained at all times
If you have any additional questions, please call (310) 836-7000 and ask to speak to social work department or patient ambassadors (ext. 1234).
Don't Put Your Health on Hold
To each a social worker to schedule a visit, call (. You can also call our Patient Experience Officer at (.
Your hospitals, doctors and other healthcare providers have implemented extra safety precautions for more than one year now to ensure you remain safe while seeking vital medical care. Don't delay your medical care any longer, especially for chronic conditions (see "Your Safety and Well-being are our No. 1 Priority") below. Follow these 4 tips:
- Don’t Distance from your Doctor
- Don’t Skip your Screenings
- Don’t Delay Emergency Care
- It’s Safe to Get Care
COVID-19 Update and California Crisis Continuum Guidelines
Our hospital follows the guidelines recommended by the California Department of Public Health to determine the appropriate steps and actions for our environment and resources during a surge of patients, which can occur with a pandemic, such as COVID.
This document link below provides an overview of the surge capacity and crisis care operations our hospital has taken into considerations to ensure we continue to provide the best care for the individual patient to delivering the best care for our community.
Your Safety and Well-Being are our No. 1 Priority
For more than one year, we have been following state and federal guidelines—as well as our own rigorous processes and clinical standards—to create the safest possible environment for you and our staff.
To balance care with caution, our enhanced measures include:
- Pre-procedure screening for all surgery patients
- Social distancing policies for staff and patients
- Adequate supply of Personal Protective Equipment (PPE), ventilators, medications, and other medical supplies
- Daily terminal cleaning of the operating rooms to include the use of vaporizing aerial hydrogen peroxide technology for additional disinfection
- Separate inpatient and outpatient admitting areas, entrances and exits to prevent any potential exposure
- Inpatient and outpatient staff remain in designated areas assigned for the length of shift
We continue to abide by the “No Visitor” policy. Exceptions can be addressed on individual basis. One of our admitting representatives will review our safety procedures prior to your procedure.
What should I do if I am experiencing symptoms of coronavirus?
If you have symptoms consistent with COVID-19, follow the steps below to help prevent the disease from spreading to people in your home and community:
- Stay home if you are experiencing mild symptoms. You should restrict activities outside of your home, except for getting medical care.
- Contact your healthcare provider if your illness is worsening (i.e., difficulty breathing). Reach out to your healthcare provider by calling ahead. Tell your provider that you have or may have coronavirus-like symptoms so the staff can take steps to keep other patients from getting infected.
- If available, wear a face mask when you are around other people to help prevent the spread of the virus.
When should I seek medical care?
- If you are experiencing a severe medical emergency, such as shortness of breath, chest pain or altered mental status, please call 911 and request an ambulance.
- If you’re experiencing mild or moderate symptoms, call the doctor’s office, emergency department or urgent care first so the staff can provide you more information and/or be ready to isolate you upon arrival. You also can call the city’s department of health for further instructions at 211.
Where can I get more information